Privacy Policy
At Ipoh Cakes, your privacy is just as important to us as the quality of our cakes. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (ipohcakes.com) and use our services.
By using our website and placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide you with a smooth and delicious experience, we collect the following types of information when you register an account, place an order, or interact with our site:
- Personal Identification Information: Your full name, billing address, delivery address, email address, and phone number.
- Recipient Information: If you are buying a cake as a gift for someone else, we collect the recipient’s name, delivery address, and phone number to ensure successful delivery.
- Order Details: Information about the cakes you purchase, special instructions, custom wording, and selected delivery/pickup time slots.
- Account Information: Loyalty points balance, order history, and account passwords (which are securely encrypted).
2. How We Use Your Information
We do not sell, rent, or trade your personal data. We use the information we collect strictly to provide and improve our services:
- To Fulfill Orders: Preparing your cakes, verifying payment, and ensuring they reach the correct location at the right time.
- To Send Order Updates: We use your (or your recipient’s) phone number to send automated WhatsApp/SMS notifications regarding order status, change requests, and driver ETAs.
- To Manage Your Account: Administering our loyalty points program and allowing you to easily track your past orders.
- To Improve Customer Service: Your feedback and order history help our kitchen and support team respond to your needs more effectively.
3. How We Share Your Information
We only share your information with trusted third-party partners who assist us in operating our business and fulfilling your orders. These partners are strictly bound to keep your information confidential:
- Delivery Partners: We share the delivery address, recipient name, and phone number with our third-party dispatchers (such as Lalamove, Grab Car, or our in-house drivers) solely for the purpose of getting your order to you safely.
- Payment Gateways: We use secure third-party payment processors to handle transactions safely. Ipoh Cakes does not store your credit card or online banking details on our servers.
4. Cookies & Website Tracking
Our WordPress website uses “cookies” (small data files saved to your browser) to enhance your shopping experience. Cookies help our site remember your login session, keep items in your shopping cart, and understand how visitors navigate our site so we can make it faster and easier to use. You can choose to disable cookies in your browser settings, though some parts of our website may not function properly without them.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of authorized Ipoh Cakes staff (such as our outlet managers and kitchen team) who need the information to process your order.
6. Managing Your Personal Data
You have the right to review and update your personal data at any time.
- You can update your name, email, phone number, and addresses by logging into your Account Dashboard on our website.
- If you wish to delete your account or have your data completely removed from our system, please contact us directly, and we will process your request in accordance with local data protection laws.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
- Email: info@ipohcakes.com
- Through our Website: Via our customer chat and support dashboard.
Last Updated: 10th June 2026