Frequently Asked Questions (FAQ)

How to order?

Follow the instructions in this PAGE (click here) to help you how to make your first order with Ipohcakes.com

Is my house in your delivery coverage? How much delivery fee?

You can always check delivery coverage in our website main page or click HERE. As for the fee between RM3-5.

What time you can deliver?

We are time slot basis. The earliest 10AM-12Noon, 1PM-3PM, 4PM-6PM.

Can I request for tomorrow delivery?

Yes, you always can. Customer can select delivery date & time at check out page.

Can I order via Whatsapp?

For delivery, all order must be made via website Ipohcakes.com. Same day delivery order by 6PM. For walk in, please contact our hotline 052150055 or click HERE.

Can I request to write writing on cakes?

Yes, you can. But you need to enter the address & delivery date & time first at check out page. The form will appear afterwards.

Can you accept Cash on Delivery?

At the moment all delivery method must through the website, and only accept online payment. Our Website payment getaway accept all major credit cards, debit cards, online FPX transfer, Boost, Touch&Go, Grabpay payment.

Will I be notified once the delivery on the way to me or recipient?

Yes, our system will notify you via email & whatsapp.

If I order 2.55PM, can I request for delivery today?

Yes, we still can do same day delivery at the final time slot (4-6PM). But, order must be made before 6PM for items in Same Day Delivery & Cake Today section. More info at Delivery page HERE

Instead of delivery, may I pick at your outlet?

Yes, of course you can. Choose self pick up method at check out page.

If I choose self pick up. Will I be informed once my order is ready?

Yes, our system will informed once your order is ready.

How to check my delivery status?

You can check via your account page, our call/whatsapp our hotline no 052150055

Will I earn loyalty points for all my online purchase?

Yes, you will. Just make sure you login when you make your purchase. More info at ipohcakes.com/loyalty

How to check what slice cakes available for walk in?

You always can check at ipohcakes.com/now, however we might receive at large crowd out of sudden & results one or two cake not available from the list.

How to check what whole cake available for walk in?

Most customer prefer to purchase mix flavour whole cake. If you wish to buy one whole cake, contact us at 052150055. Proceed to ipohcakes.com/now to preselect your favourite whole mix cake.

What time Ipoh Cakes shop close?

For Ipoh Cakes Tambun 10AM – 7PM open everyday, for Ipoh Cakes Meru 10AM – 7PM open everyday too. More info : (@Tambun click here) (@Meru click here), (@G.Rapat click here)

In case of any change with my order, what to do?

Please whatsapp or contact us at 052150055 or click HERE

Do you bake vegetarian goods & cakes?

At the moment, we stop baking vegetarian cakes.

Can I order custom cakes? Or wedding cake?

We slowly upgrading ourselves to level with Secret Recipe, thus we mostly focus baking standard cake instead of taking custom order. You may order anything custom birthday cakes in our catalog, other than that, not available at the moment. Anything can contact us at by clicking HERE

 

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